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Rivian Chief Software Officer Wassym Bensaid says the company is working on AI features it plans to launch in 2027, including route-based coffee ordering and automated vehicle diagnosis and service booking. He said the features need to become more reliable before wider release; Rivian has not provided a detailed rollout schedule or confirmed which models will receive them.
Rivian plans to launch new AI assistant features in 2027, including ordering coffee along a driver’s route and detecting vehicle problems before helping arrange service, Chief Software Officer Wassym Bensaid said in an interview on the Plugged-In Podcast. The features could extend Rivian’s in-car assistant from answering questions and controlling vehicle settings to handling tasks outside the vehicle, though the company says the technology still needs reliability work.
Bensaid described a coffee-ordering feature that could use a driver’s route and timing to place an order at an appropriate coffee shop, so the drink is ready when the driver arrives. The source report did not identify participating coffee businesses, explain how orders would be paid for, or say whether drivers would need to approve each purchase.
For service, Rivian is developing AI tools that could proactively diagnose vehicle issues, book an appointment and notify a service center about parts needed ahead of the visit, Bensaid said. He described the proposed system as a way to improve the customer experience and make service operations more efficient. Those are company aims, not reported results from a feature already in use.
Asked about timing, Bensaid said several features are in development but need to become more reliable before a wider release. “We’re very close,” he said, adding that the company was talking about launches in 2027. The report does not specify exact release dates or say whether every feature will arrive at the same time.
AI Moves Beyond the Dashboard
The plans point to a broader role for software in Rivian vehicles: the assistant could connect driving with tasks such as ordering food and arranging repairs, rather than only responding to questions or changing vehicle settings. For owners, automated diagnosis and appointment booking could reduce the effort involved in recognizing a problem and coordinating a service visit.
There is also a business case in Rivian’s description. Bensaid said preparing a service center with the right parts could improve efficiency and help the company compete on service costs. Whether that saves customers time or money will depend on how accurately the system identifies issues, how well appointments and parts are coordinated, and how the features work in practice. Rivian has not supplied performance data or a customer cost estimate.
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Rivian Assistant’s Current Capabilities
Rivian introduced its in-house AI assistant in May. At launch, it could answer general questions and control some vehicle functions, and it offered Google Calendar integration that lets drivers manage meetings. Gmail integration followed in October, according to the InsideEVs report.
The coffee and service concepts would add to those capabilities, but they remain planned features rather than confirmed functions available to owners today. Bensaid acknowledged that the existing assistant still requires tuning and refinements, including work by Rivian and its partners on how requests are interpreted and grounded. He also described a longer-term company goal: allowing drivers to use voice and AI for actions they currently perform through the vehicle’s touchscreen.
“We’re very close. We’re talking about things that we will launch in 2027.”
— Wassym Bensaid, Rivian chief software officer, speaking on the Plugged-In Podcast
Release Details Still Pending
Rivian has not announced specific launch dates, the order in which features will arrive, or which vehicles will support them. It is also not clear whether the features will be available to all owners, depend on particular software or hardware, or require subscriptions or partner accounts.
The report does not explain how coffee ordering would work with merchants, what information the assistant would use to choose a location, or what confirmation drivers would need to give before an order is placed. For automated service, details remain unknown about how diagnoses would be checked, whether owners could review or reject a booking, and how Rivian would handle incorrect assessments. Bensaid said reliability work is still underway, and Rivian has not released test results or detailed safeguards.
Reliability Work Before Rollout
Rivian’s next stated step is to keep developing and refining the assistant before making the planned features more widely available. The company has named 2027 as the launch period, but has not set a public rollout calendar or confirmed when it will provide more detail. Owners will need to wait for Rivian to announce supported vehicles, feature availability, and how ordering and service approvals will work.
Key Questions
When will Rivian’s new AI features launch?
Rivian Chief Software Officer Wassym Bensaid said the company is discussing launches in 2027. No specific dates have been announced.
What could the coffee-ordering feature do?
Bensaid described an assistant that could order coffee from a suitable place along a driver’s route and time the order so it is ready on arrival. Rivian has not explained which merchants will participate or how payment and driver approval will work.
How might AI change Rivian service visits?
The planned system could identify vehicle issues, arrange a service appointment and tell a service center what parts may be needed before the owner arrives. These functions are still in development.
Are these features available in Rivian vehicles now?
No. The coffee-ordering and automated service functions described in the report are planned features. Rivian’s existing assistant can answer general questions, control vehicle functions and connect with Google Calendar and Gmail, according to InsideEVs.
Which Rivian models will receive the features?
Rivian has not identified which models will support the new features or whether availability will vary by vehicle, software version or account.
Source: insideevs.com
